FAQs
Frequently Asked Questions
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Flatnumber is an online tool which assists in organising a home association in a simple logical way; a practical real-time solution for administrators, flat owners and all neighbours.
Our service offers a cloud based solution that helps in managing service charges, invoices, information and
correspondence.
- Keep owners contact details
- Easy communication
- Track income and expenses in a clear manner
- Access your information any time
- Plan out the budget for the coming year
In order to reset your password you need to access this page ( http://flatnumber.com/user/password ) and input your email address.
Then you will receive an email with instructions. Kindly follow these steps:
Then you will receive an email with instructions. Kindly follow these steps:
- Click on the reset link (or copy the link into a browser)
- A web page with the title "Reset password" will be opened. Click the "login" button.
- Input in "Password" and "Confirm password" fields the password you would like to use.
- Scroll down to the bottom of the page and click the "Save" button.
- Then access http://flatnumber.com/ and you should find a link to your Association/s
Please follow these steps:
- Click on the profile logo (on the top right) to open the drop-down menu
- Click on "Edit my info"
- You will be able to change your login in the "E-mail address" category and your password in "password" and "confirm password category"
- Scroll down to the bottom of the page and click the "Save" button.
Make sure you are entering your login name and password correctly. Common mistakes are to confuse an "L" with a "1." Also, passwords are case sensitive. If your password is "potato" you can not enter "Potato."
- Click on the profile logo (on the top right) to open the drop-down menu
- Click on "Edit my info"
- You will be able to change all your contact details
- Scroll down to the bottom of the page and click the "Save" button.
When you are setting up a new association we suggest to follow the following steps:
- Input the initial association's information
- Association's details
- All owner's contact details
- Association's details
- Send a welcome email
- Once the initial information is inputted and the site is ready to be seen, you can send a welcome email the owners
- Once the initial information is inputted and the site is ready to be seen, you can send a welcome email the owners
- Owners to confirm:
- Yes, they are owner of that unit
- Yes, they accept receiving emails and the rest of the terms and conditions
- Once all the owner's data has been inputted and confirmed, you can start inputting expenses, fees...
There are two options:
- You can inform the owner that he/she can do this by following the steps described in: Owners FAQ > I can't remember my password. How do I reset my password?
- Or else, you can request the reset of credentails from the administrator's control panel
There are two options:
- An owner can update his/her contact details directly from flatnumber.
Whenever this happens administrators will be informed by email(if they are subscribed to this type of emails) - Administrators can update owner's data from their control panel.
Whenever this happens other administrators will be informed (if they are subscribed to this type of emails)
Whenever this happens owners will be informed (if they are subscribed to this type of emails)
We strongly recomend that a change in email addreses is done directly by the owner and not by the administrator.
The reason is because if the administrator does it:
The reason is because if the administrator does it:
- the owner has to reset their password
- If the owner has more than one property, he/she will have to remember different usernames and paswords per property
- Delete the existing email address
- Add the new email address
- Send a welcome email
- Click on the "+" in the menu bar to the right
- Click on "expense" button
- Fill in the required fields (*) that determine the characteristics of the expense, you may also add photos or attachments
- Click on save
Please follow these steps:
- Click on the "+" in the menu bar to the right
- Click on "notice" button
- Fill in the required fields (*), choose the audience
- Click on save
There is no limit to the number of associations or flats you can have in your portfolio.